THE PREMIUM ASSISTANCE BENEFICIARIES OF NATIONAL HEALTH INSURANCE’S EXPERIENCE IN USING HEALTHCARE IN KEDIRI

National Health Insurance (Jaminan Kesehatan Nasional: JKN) demonstrates government’s commitment providing health insurance to all Indonesians. Hoped that JKN can improve the levels of its citizens, including poor and vulnerable; i.e Premium Assistance Beneficiaries Of (PBI JKN), so productivity family economies increase intergenerational cycles poverty be broken. Despite wider coverage JKN, however, were still disadvantaged in healthcare market. Our preliminary study Kediri shows PBI beneficiaries complain about service they have received. This aims explore experience through a qualitative case approach using in-depth interviews with 10 informants who had previously been selected purposively. The findings support an understanding from PBI’s perspective accessibility, procedures, quality Kediri. According informants’ accessibility healthcare, them stated is accessible. From most flow services provided quite detailed complete, although some are not satisfied way served. results suggest there several issues must addressed order enhance care for example therapeutic communication, relation care. In addition, policy-makers, managers workers ensure patients especially regardless their membership status.